FAQ/Frequently Asked Questions
FAQ/Frequently Asked Questions
●What makes your kits superior?
All Dirt Decalz products are “Made in America”. Utilizing the best materials on the planet our decals are a pairing of high tack adhesive and super thick laminate. Our finished kits are designed specifically for power sports applications and the abuse that they see regularly.
●Are your kits hard to install?
No, they are not. Each kit is contour cut to fit your specific machine and designed for you to install it yourself.
●I just completed my order, will I get it today?
We pride ourselves on a quick turnaround for our customers. With that in mind:
- Orders print and ship out within two weeks, schedule permitting.
- Custom and large quantity orders may require additional time.
●Will my kit be the same color as my vehicle?
Due to print pigment limitations, the discoloration of aging plastics and other variables, printed colors of decals may slightly vary from the color of your machine. Our kits do not cover 100% of your plastics so try to keep the color of your machine in mind when selecting a design.
●Do your kits come with a warranty?
Yes. Our warranty replacement policy is as follows:
Dirt Decalz is not responsible for improper installation of graphics, damage to them due to improper installation techniques, or damage due to everyday wear and race abrasions. Our graphics are made from the highest quality materials. The decals high tack adhesive and heavy duty laminate will provide excellent adhesion, protection, and longevity. It is the customers responsibility to inspect your Dirt Decalz kit prior to installation and contact us immediately if you find any manufacturers defect. Should a defect be found, Dirt Decalz will replace the necessary components up to 30 days from delivery. If you have already installed the wrap and feel that you have found a defect do not hesitate to contact us. Decalz reserves the right to determine whether or not the graphics are defective.
●Do you offer sponsorship opportunities?
Dirt Decalz values all of our customer relationships, and a sponsorship package agreement will be considered for the right rider/team that shows professionalism, sportsmanship and can be an ambassador for our company and products. As the old saying goes . . . If you're that good, we'll find you!
●Do you have a shipping/package damage policy?
Yes we do. Our products ship via USPS worldwide. Orders paid in full typically print and ship within two weeks, schedule permitting. Custom and large quantity orders may require additional time. We request our customers do not return damaged items to Dirt Decalz until inspected by the carrier and a claim has been initiated (USPS). Before returning an item, please call us at 724-665-8720 and confirm that a claim has been filed. Any damaged merchandise that is returned without a claims report with the carrier will not be refunded or exchanged.
●Can I return my product if I’m not satisfied?
Our return policy is as follows:
We are a print on demand company. Dirt Decalz receives your order, and manufactures it on demand. If our process results in a mistake on the product, we will provide a corrected version to our customer’s satisfaction. However, mistakes or regrets on our customer’s part are not covered under this policy. We want our customer to be sure to purchase desired graphics that are intended for your year/make/model of machine so that incorrect items are not purchased. Dirt Decalz cannot accept returns under these conditions unfortunately.
●I’m concerned about my privacy when buying online, am I protected by Dirt Decalz ?
We do not share your personal information with anyone except to comply with the law, develop our products, or protect our rights. We only store the personal information that you provide as a registered customer in your order history. No financial or credit card information will ever be stored on our servers. The personal information we collect allows us to keep you posted on our latest product announcements and upcoming events. It also helps us to improve our services, content, and advertising.
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